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Question

For which kind of letter would the following be appropriate:
As you are aware, our policy is to please our customers, and we....
  1. formal
  2. semi-formal
  3. business
  4. informal

A
semi-formal
B
formal
C
informal
D
business
Solution
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The correct answers are Option A and Option D. Business letters are generally used to communicate with customers, clients, etc. The language used in a business letter is very professional and formal and thus they can be categorized under 'Formal letters' as well. Options B and C are incorrect as the language does not adhere to their formats.

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