When the bus starts moving, the mass of Claudette is accelerated by the force of the back of the seat on her body. Clark is standing, however, and the only force on him is the friction between his shoes and the floor of the bus. Thus, when the bus starts moving, his feet start accelerating forward, but the rest of his body experiences almost no accelerating force (only that due to his being attached to his accelerating feet!). As a consequence, his body tends to stay almost at rest, according to Newton’s first law, relative to the ground. Relative to Claudette, however, he is moving toward her and falls into her lap.