CBSE Class 12 Business Studies Chapter 12

Consumer Protection Class 12 Revision Notes

The consumer protection class 12 notes briefly explain the legal framework for consumer protection in India and describe consumer rights in India. It states the importance of consumer protection, lists out consumer responsibilities and describes the ways and means of consumer protection. It also describes the role of consumer organizations and NGOs in protecting consumers’ interests.

A consumer is said to be a king in the market economy. In today’s competitive world with an attempt to increase their sales and market share, manufacturers and service providers are engaging in unscrupulous, exploitative and unfair trade practices like adulteration, defective and unsafe products, false and misleading advertising, hoarding, black marketing, etc. Because of this consumers suffer from bad health due to adulterated food products. They also feel cheated because of misleading advertisements or the sale of spurious products. Also, sometimes they have to pay a higher price when sellers engage in overpricing, hoarding or black-marketing, etc. Therefore, there is a need for providing adequate protection to consumers against such practices of the sellers.

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Sub-topics covered under Consumer Protection:

Intro & Importance of Consumer Protection: This sub-topic deals with the introduction and importance of consumer protection. It is important for both consumers and businesses.
Consumer Protection Act: The Consumer Protection Act, 1986 seeks to protect and promote the interests of consumers by providing safeguards to consumers against defective goods, deficient services, unfair trade practices, and other forms of their exploitation.
Consumer Rights/Responsibilities: In this sub-topic, there are six consumer rights. A consumer should keep in mind his responsibilities while purchasing and consuming goods and services.
Legal Protection to Consumers: This sub-topic deals with the Indian legal framework consists of a number of regulations that provide protection to consumers.
Consumer Organisations and NGOs: In this sub-topic, several consumer organizations and non-governmental organizations (NGOs) are playing an active role in the protection and promotion of consumers’ interests.