Human Resource Management

Qualities of HR Manager

Qualities of HR Manager are Sympathetic Attitude, Quick Decisions, Integrity, Patience, Formal Authority, Leadership, Social Responsibility, Good Communication Skills. HR Manager’s role is to interview and hire candidates based on their skills and talents.

Good HR managers are driven, organized individuals who want to help organizations achieve their goals and employees reach their potential. Let us learn more about the Qualities of HR Manager in detail.

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What should be the skills of the HR Manager?

According to Henri Fayol, an HR manager should possess human relations skills much more than other managerial skills. He divided the qualities needed by an HR manager into these categories:

  1. Physical-health, vigor, address;
  2. Mental-ability to understand and learn; judgment, mental vigor, and also adaptability;
  3. Moral-energy, firmness, willingness to accept, responsibility, initiative, loyalty, tact, dignity;
  4. Educational-general acquaintance with matters not belonging exclusively to the function performed;
  5. Technical-peculiar to the function; and
  6. Experience-arising from the work.
hr manager

                          Source: Wikimedia

8 Key Qualities of an HR Manager

  • Sympathetic Attitude
  • Quick Decisions
  • Integrity
  • Patience
  • Formal Authority
  • Leadership
  • Social Responsibility
  • Good Communication Skills

Sympathetic Attitude

A good personnel manager must have a humane approach to human resource problems. Regardless of the problems faced by the employees, he must have a sympathetic attitude while dealing with them.

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Quick Decisions

He should display the ability to make quick decisions. Let’s assume that there is a conflict between a superior and an employee in the organization. When the HR manager tries to mediate and put an end to the conflict, he might have to make some quick decisions. He should be mentally alert and therefore not get caught unawares.


Being the head of the personnel or human resource department, an HR manager should display integrity. Honesty and frankness are the hallmarks of a good human resource manager. At no time can the employees doubt the integrity of the personnel manager.


He should be extremely patient and not someone who loses his temper easily. While dealing with employees, it is important to be a good listener, especially when an employee is voicing his concerns. And good listening skills require a lot of patience.

Further, since employees tend to talk to the HR manager about their problems, they can get agitated and verbally abusive. In such situations, it is imperative that the HR manager keeps his cool and controls the situation.

Formal Authority

He should depend on his formal authority alone. In fact, an effective HR manager earns his informal authority of influencing people through his interpersonal skills.


Good leadership skills are essential to guide the employees towards achieving the organization’s objectives. He should also keep people motivated and encourage them to use their skills for the overall good of the enterprise.

Social Responsibility

He should have a sense of social responsibility. Further, he must encourage employees to discharge their social obligations to different segments of society. After all, a good human resource manager isn’t only about the organization. He also needs to look at the broader human resource element.

Good Communication Skills

Another essential quality of a human resource manager is that he must possess good communication skills. In fact, since a major part of his role involves interacting with employees, unions, and management, being a good communicator is a must.

Also, check the Features of HRM

Solved Question on Qualities of an HR Manager

Q1. According to Fayol, what are the categories of qualities of an HR Manager?


The categories are:

  1. Physical-health
  2. Mental-ability to understand and learn
  3. Integrity
  4. Industry awareness
  5. Technical awareness
  6. Relevant Experience
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2 responses to “Performance Appraisal”

  1. Ashley Johnson says:

    I liked that you said that one thing to consider when you own a business is to conduct performance appraisals. I would imagine that this would help you to evaluate which areas of the business need improving. I would be sure to have performance appraisals in order to help my business to become more successful.

  2. 9 links says:

    We at 9 links believe for performance appraisal to be done objectively…they should be assessed using psychometric assessments.

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